“People were walking by the store asking, ‘How is it that you have power and no one else does?' recalls Detura. Our customers were impressed."

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Client

Melrose Pharmacy

Location

Bronx, NY

Description

75-year-old independent pharmacy that dispenses old-fashioned service with state-of-the-art technology

Number of employees

14

Customer since

2006

Critical equipment

Script Pro robotic system to scan, track and dispense pharmaceuticals
Problem: The frequency of power outages in and around New York City threatened Melrose Pharmacy’s ability to deliver dependable, complete service to its customers. “We had a blackout a couple of years ago,” says owner Jim Detura. “With the cost of medications and the safety needs in our business, it made a lot of sense to look into emergency backup.”

Solution

Banner recommended an 11,000-watt backup system, with a 24-battery bank, to keep Melrose’s ScriptPro robotics up and running during a failure. “We were ready when the next power outage hit in June,” Detura says. “Every prescription gets processed through the ScriptPro system, and it didn’t miss a beat. We were able to protect our pharmaceuticals and continue dispensing the medications our customers needed.”